Taking the first step is the hardest part. Our admissions process is designed to be simple, compassionate, and judgment-free.
At Trust SoCal, we understand that reaching out for help takes courage. That is why our admissions process is built to remove barriers, not create them. From your first phone call to your first day of treatment, our team handles the details so you can focus on healing. Same-day and next-day admissions are often available.
Five straightforward steps from your first call to the start of treatment. We guide you through every one.
Reach out to us 24 hours a day, 7 days a week. Our compassionate admissions counselors will listen to your situation, answer your questions, and guide you through the next steps. This call is completely free and confidential.
We contact your insurance provider directly to verify your benefits and determine your coverage. If you are self-pay, our financial team will work with you to create an affordable payment plan. This process typically takes less than an hour.
Our clinical team conducts a brief pre-assessment over the phone to understand your history, substance use, mental health needs, and treatment goals. This helps us determine the right level of care and prepare a personalized treatment plan.
Whether you are local to Orange County or traveling from out of state, we coordinate everything. We can arrange transportation from the airport, provide directions, and ensure someone is ready to welcome you when you arrive.
From the moment you walk through our doors, you are supported. Our team will guide you through intake, introduce you to the facility and staff, and begin your individualized treatment plan right away.
Packing for treatment does not need to be stressful. Here is what we recommend bringing. Our team will provide a detailed packing list when you confirm your admission.
To maintain a safe, recovery-focused environment, the following items are not permitted:
Your first day is about settling in, not diving into the deep end. Here is what the day looks like so you know exactly what to expect.
You will be greeted by our admissions team, given a tour of the facility, and introduced to key staff members. We want you to feel safe and comfortable from the very first moment.
Our nursing team will complete a comprehensive medical evaluation, and our therapists will conduct an in-depth clinical assessment. Together, these evaluations form the foundation of your individualized treatment plan.
You will be shown to your room, meet your peers, and have time to unpack and get comfortable. Our staff is available to answer questions and help with anything you need.
Enjoy a nutritious meal prepared by our kitchen team and begin connecting with the recovery community. Many clients say the bonds formed in treatment become some of the most meaningful relationships of their lives.
Your counselor will walk you through your personalized daily schedule, including therapy sessions, group activities, wellness programming, and free time. Structure and routine are key components of early recovery.
Trust SoCal adheres to all federal HIPAA regulations and 42 CFR Part 2 confidentiality requirements that specifically protect substance abuse treatment records. Your participation in treatment, medical records, and personal information are never shared without your explicit written consent.
From the moment you make your first call, everything you share with us is held in the strictest confidence. We maintain rigorous data security protocols and train every member of our staff on privacy compliance. You can seek help with complete peace of mind that your information is safe.
Have questions about the admissions process? Here are answers to the most common questions we hear from clients and families.
Getting started with treatment at Trust SoCal begins with a confidential phone call to our admissions team. During this call, we will gather basic information, verify your insurance benefits, and conduct a brief clinical pre-assessment. In many cases, we can arrange admission within 24 hours of your initial call.
We recommend bringing comfortable clothing for 5 to 7 days, personal hygiene items, any prescribed medications in their original containers, a valid photo ID, and your insurance card. Avoid bringing valuables, large amounts of cash, or any items that could be considered contraband. Trust SoCal provides a detailed packing list upon admission to help you prepare.
Trust SoCal's phone policy varies by program level and stage of treatment. During the initial stabilization phase of residential treatment, phone access may be limited to help clients focus on their recovery without outside distractions. As clients progress, phone privileges are typically expanded, and outpatient clients generally have full access to their personal devices.
On your first day at Trust SoCal, you will be greeted by our admissions staff and given a tour of the facility. You will undergo a comprehensive medical and clinical assessment conducted by our nursing and therapy teams to develop your individualized treatment plan. The rest of the day focuses on getting settled, meeting staff and peers, and orienting to the daily schedule.
No, you do not need a referral from a doctor or therapist to enter treatment at Trust SoCal. You can contact our admissions team directly to begin the intake process at any time. While referrals from healthcare providers are welcome and appreciated, self-referrals and family-initiated admissions are equally common and fully supported.
Treatment plans at Trust SoCal are developed collaboratively between the client and our clinical team based on a comprehensive assessment of each individual's needs. While clients are encouraged to share their preferences, goals, and concerns, the clinical team provides expert recommendations based on evidence-based best practices. Our goal is to create a treatment plan that each client feels confident in and committed to.
Trust SoCal can often arrange same-day or next-day admission depending on bed availability and the urgency of the situation. Our admissions process is designed to be fast and compassionate, removing as many barriers as possible so clients can begin treatment when they are ready. Call our admissions team any time of day to start the process immediately.
Treatment at Trust SoCal is voluntary, and clients have the right to leave at any time. However, our clinical team strongly encourages completing the full recommended course of treatment, as early departure significantly increases the risk of relapse. If you are considering leaving, our staff will work with you to address any concerns and explore options to help you continue your recovery.
Our admissions team is available 24/7. Call now or verify your insurance online to begin your recovery journey today.